DIY Caravans Shipping and Delivery Policy
Direct shipping: DIY Caravans policy is to ship items direct from manufacturer/supplier to the DIY Customer avoiding double handling and saving you money and time. However, some products require special packing and others nmay not be suitable for shipping e.g. some composite panels, and require you to collect directly from the manufacturer. Some suppliers also allow for customer collection where the item is bulky and/or fragile. DIY Caravans will advise you if this is an option.
The Best Shipping Option and Costs:
The best shipping option for you will depend on the product(s) you require and your location in Australia. Some products have special shipping requirements and we also have suppliers in many States of Australia.
To find out the best shipping cost complete the online order and send it to us with all the details we need to calculate the shipping cost. DIY can then select the best shipping method for your order. We will either call or email you with the total cost of your order delivered direct to your door.
Shipping Address: DIY Caravans recommends you use a business address for your shipping address if possible. If you need delivery to a residential address DIY Caravans may instruct the courier to leave the item in a safe place. If you do not want to provide an ‘Authority to Leave’ DIY may need to include a Re-Delivery fee on your invoice.
Shipping delivery times: For shipping delivery times allow 2 – 7 working days depending on how remote your location is. If an item is not in stock DIY will inform you of the lead time to dispatch.
Invoice and Payment:Once the items are finalized for your Order – DIY will create and email you a Sales Invoice for payment by Bank Transfer. Once DIY receives your funds your Order will be processed within 24 hours.
All deliveries: All deliveries to your nominated private, business address or pick up point will attract the shipping charge quoted during the quote process. These costs vary depending on the product type, total weight and destination of your order.