DIY Caravans Privacy Policy

We respect the privacy of all individuals who use our website. This privacy policy explains what information we gather from you, how we use it and how you may control our use of your personal information.

Our website may contain links to other sites that are not under our control. These websites have their own privacy policies, and we encourage you to review them. We have no responsibility for linked websites and provide them solely for your information and convenience. This privacy policy applies solely to information collected by this website.

DIY Caravans is the sole owner of the information collected on this website. We may use the information to process your transactions, to administer your account and to help us to develop our website to be more available and user friendly to our customers. If you provide your email address to DIY Caravans, you will be added to an electronic mailing list. If you do not wish to receive email correspondence from DIY Caravans, you may “unsubscribe” upon receipt of the first email. We do not sell, trade or rent your personal information to others.

You have the right to request (in writing) to receive a copy of your personal information held by DIY Caravans. When you give us information about another person, they must confirm that they have appointed you to act for them, to consent to the processing of their personal data, including sensitive personal data and to the transfer of their information. DIY Caravans does not store any credit card details and all transactions are by Direct Deposit only.

Our website uses a technology called cookies. A cookie is a small element of data that our website may send to your computer. Any such cookie is typically stored on your computer or browser and permits our website to recognise you when you return. Our use of cookies helps us to provide you with a better experience during your use of our website by providing you details of your nearest store based on your location. You may configure your web browser to not accept cookies, although you may experience a loss of functionality.

Google Customer Reviews

As part of our commitment to providing excellent service, we participate in the Google Customer Reviews program. This program enables verified customers to receive an email from Google after completing a purchase on our website, inviting them to provide feedback about their shopping experience.

By placing an order with us, you acknowledge and agree that:

  • Your name, email address, order information, and delivery country may be shared securely with Google solely for the purpose of sending a post-purchase survey.

  • Participation in the survey is entirely voluntary.

  • The processing of your personal data by Google is governed by Google’s Privacy Policy.

We do not have control over or access to the survey responses provided to Google. The data collected is used by Google to generate aggregated seller ratings, which may appear in Google Shopping listings, Google Ads, and organic search results.

DIY Caravans may review this policy from time to time and will notify you of any changes by publishing an updated version on our website.